Frequently Asked Questions

Find answers to common questions about our services, pricing, and technical details.

What is DigitalMagicWand™ ?

What types of services do you offer?

What devices can I use?

How often do you add new features?

How does the credit system work?

What makes our credit system unique?

How often am I billed?

How do I cancel my subscription?

Can I upgrade or downgrade my plan?

Can I get a refund if I'm not satisfied?

How long do you keep my files?

Is there a file size limit?

What happens if I get disconnected while my files are processing?

What's your uptime/reliability?

How do you handle my data?

Is my content protected?

How do I delete my data?

Customer Service/Help Desk

Billing/Finance Support

Business Development